The Lagos State Health Service Commission (HSC) has organised a two-day retreat for Quality Improvement (QI) officers from the state’s 30 General Hospitals, aiming to enhance healthcare service delivery.
Held at Orchid Hotel, Lekki, the retreat was conducted in collaboration with PharmAccess Foundation under its Quality Department, SafeCare Healthcare Standards.
Themed ‘Sustaining Quality Healthcare Delivery Through Resilient Processes, Innovation, and Continuous Skills Transfer’, the event brought together 180 QI officers, HSC directors, and the Director of Quality at PharmAccess Foundation, Ibironke Dada.
Speaking at the retreat, the Permanent Secretary of HSC, Ademuyiwa Benjamin Eniayewun, emphasized the critical role of Quality Improvement in healthcare, urging officers to take proactive steps to enhance standards in their respective hospital units.
He highlighted its impact on efficiency, patient safety, satisfaction, hospital reputation, and financial sustainability.
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Delivering a lecture titled ‘Deploying Quality Improvement for Strategic Impact and Operational Efficiency’, Eniayewun stressed the importance of reducing patient waiting times.
“Expectation management is key in Quality Improvement. Patients appreciate shorter waiting periods when seeking medical attention,” he noted.
He further emphasised that Quality Improvement should be integrated into every aspect of hospital operations, encouraging officers to adopt systematic approaches and uphold functional standards.
“Quality is everyone’s business,” he asserted.
In an earlier session, SafeCare Project Manager Peggy Imoniovu urged participants to uphold the highest standards in healthcare delivery.
She underscored the sector’s low tolerance for errors, stating, “We must get regulation right to ensure quality healthcare, despite systemic challenges in Nigeria’s health sector.”
