In a major move to streamline its services and eliminate the backlog of unclaimed documents, the Nigeria Immigration Service (NIS) has introduced a significant update to its digital passport tracking system.
The Service revealed that hundreds of passports produced currently sit uncollected at various offices nationwide, despite persistent complaints from applicants regarding processing delays.
To bridge this communication gap, the NIS has launched a new status notification tagged “Produced (Passport Produced, Ready for Collection.)”
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The update is designed to provide real-time clarity to applicants, moving away from vague processing statuses to a definitive call-to-action.
Applicants will now receive a specific notification once their document has passed the final quality checks and is ready for pickup.
The feature covers two distinct scenarios: physical collection for those who opted to pick up their passports at immigration commands and courier delivery for identifying passports that have been produced but are currently awaiting dispatch or are in the final stages of the delivery pipeline.
Internal data from the NIS suggests that the accumulation of uncollected passports is often due to applicants being unaware of the completion status of their application.
By enhancing the existing tracking system, the Service aims to reduce the physical influx of people visiting offices to check their status.
“Nigeria Immigration Service remains committed to delivering an efficient system that works for all in line with global best practices,” the Service stated, emphasising that transparency is key to modernising passport administration.
Motorists and travellers who have already undergone capture are encouraged to: visit the official NIS passport tracking portal https://track.immigration.gov.ng
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Enter their application number and reference number and check for the new “Produced” status before visiting a collection centre.
The NIS reiterated that using official channels to track progress helps bypass third-party “agents” who often provide misleading information to applicants.
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